Business Telephone Systems


22 Feb


A business telephone system is a multi-line telephone network usually utilized in large business environments, covering systems ranging from the original main telephone network to the corporate private branch exchange. The network may be comprised of public switched phone network or private Branch Exchange (PBX). Both the main and corporate telephone networks support basic features like call forwarding, call waiting, automatic redial, do not disturb feature, voicemail, and many more. Additional features available in business phone systems are call transferring, conference calling, speed dialing, local and toll-free calls, caller ID, and more. Each of these features can be configured as per requirements. Call management features also provide advanced features like reporting, alerting, resolution of problems, and more.



Voice over Internet Protocol (VoIP) offered by the Yealink Distributor Bahrain is a new technology that allows voice calls to be made over broadband Internet connections instead of using traditional phone lines. Business phone systems, which use VoIP technology are becoming increasingly popular with small businesses of all sizes. This is because they allow businesses to save on capital costs. Moreover, they allow businesses to reduce communication costs by eliminating long distance charges and other costs usually associated with long distance phone systems.



There are several factors which contribute to the growing popularity of business telephone systems like the growing need for improved communication and seamless services among small businesses and companies. Also, increased competition and downward trend in the rates of consumers spending for telephone services have led to a further decline in the revenues of small businesses. The rising trend of switching to VoIP has contributed significantly towards this positive situation. Lastly, increased use of VoIP for business telephone systems allows small businesses and other organizations to incorporate various features and functions like call accounting, conferencing, messaging, and other integrated communication solutions.



Some of the features which are readily available in a VoIP business telephone system include automated attendant, call forwarding, call waiting, call return, conference call, music on hold, night and weekend reception, caller ID, call transfer, call screening, caller ID block, and three way call transfers. The automated attendant feature is most useful to small businesses that are looking to reduce costs. The automated attendant allows customers to directly talk to a live person who will conduct the necessary inquiry about the caller such as address, name, and other pertinent information. This eliminates or reduces the time that is taken by an answering machine, or by a receptionist. Automated attendant also enables the business to have multiple representatives across different departments conduct phone calls.



Inbound calls are those made inbound by the users. These are routed through the same phone system as inbound calls and may be directed to specific extensions. The outbound calls are the ones which are directed to the specified extension by the users. Thus, both inbound and outbound calls are handled by  the Telephone System Bahrain.



The most popular services that most businesses are now using for their business telephone system are voicemail, hosted voicemail, and multi-line calling. In voicemail, an image of a message that is created by the phone number is sent to the user's email mailbox. Hosted voicemail is hosted on a server in the company's data center and therefore requires a monthly fee. Get more details about a phone here: https://en.wikipedia.org/wiki/IP_PBX.

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